First, please call our customer support center, if it is determined that repair is necessary, our service representative will provide an RMA number and details of how and where to send the Product. Please visit our web site to download the RAM Form at www.vio-group.com.

Please refer to the hardware user manual that came with your Vio-E-Walker.

Accessories are currently available at our online store in some regions such as in China, and Europe, and soon will be offered in USA as well.

Please refer to your software user manual on the CD, or download it from our Website.

The Global Positioning System(GPS) is a Satellite-based radio navigation system developed and operated by the U.S. Department of Defense. GPS permits land, sea, and airborne users to determine their position, velocity and the time 24 hours a day, in all weather, anywhere in the world. The GPS signal are available to an unlimited number of users simultaneously, the GPS satellites can be used free of charge by anyone.

What is WAAS enabled:
You've heard the term WAAS, seen it on packaging and ads for VIO-E-Walker products, and maybe even know it stands for Wide Area Augmentation System. Okay, so what the heck is it? Basically, it's a system of satellites and ground stations that provide GPS signal corrections, giving you even better position accuracy. How much better? Try an average of up to five times better. A WAAS-capable receiver can give you a position accuracy of better than three meters 95 percent of the time. And you don't have to purchase additional receiving equipment or pay service fees to utilize WAAS.

The origins of WAAS:
The Federal Aviation Administration (FAA) and the Department of Transportation (DOT) are developing the WAAS program for use in precision flight approaches. Currently, GPS alone does not meet the FAA's navigation requirements for accuracy, integrity, and availability. WAAS corrects for GPS signal errors caused by ionospheric disturbances, timing, and satellite orbit errors, and it provides vital integrity information regarding the health of each GPS satellite.

How it Works?
WAAS consists of approximately 25 ground reference stations positioned across the United States that monitor GPS satellite data. Two master stations, located on either coast, collect data from the reference stations and create a GPS correction message. This correction accounts for GPS satellite orbit and clock drift plus signal delays caused by the atmosphere and ionosphere. The corrected differential message is then broadcast through one of two geostationary satellites, or satellites with a fixed position over the equator. The information is compatible with the basic GPS signal structure, which means any WAAS-enabled GPS receiver can read the signal.

Who benefits from WAAS?
Currently, WAAS satellite coverage is only available in North America. There are no ground reference stations in South America, so even though GPS users there can receive WAAS, the signal has not been corrected and thus would not improve the accuracy of their unit. For some users in the U.S., the position of the satellites over the equator makes it difficult to receive the signals when trees or mountains obstruct the view of the horizon. WAAS signal reception is ideal for open land and marine applications. WAAS provides extended coverage both inland and offshore compared to the land-based DGPS (differential GPS) system. Another benefit of WAAS is that it does not require additional receiving equipment, while DGPS does.

Other governments are developing similar satellite-based differential systems. In Asia, it's the Japanese Multi-Functional Satellite Augmentation System (MSAS), while Europe has the Euro Geostationary Navigation Overlay Service (EGNOS). Eventually, GPS users around the world will have access to precise position data using these and other compatible systems.

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